Client retention for pet businesses
Clients go quiet.
You don't have to lose them.
We text, email, and call when it helps to check in and win back the clients already on your books — the ones who've gone quiet without saying why. 100% human. No bots, no automated blasts.
Not sure yet? Try 5 clients free →
I work with 12 clients at a time, personally — no team, no outsourcing.
Nobody tells you why they stopped booking. They just stop.
Every pet business has a list like this: clients who used to come every few weeks, then quietly disappeared. No complaint, no goodbye — just an empty slot where a booking used to be.
You're already flat out running the business day to day. Chasing down forty lapsed clients and finding out what happened isn't a job that fits between appointments — so it never gets done, and the clients you already won stay gone.
See the potential
What could reconnecting your lapsed clients be worth?
This is a rough, illustrative estimate based on the numbers you enter — not a guarantee. Actual reconnection rates vary by business, client base, and how long clients have been lapsed.
What we do
Four ways we keep clients on your books
Client Reconnection
- Contact past clients who haven't returned
- Check in on how their pet is going
- Invite them back when it makes sense
Customer Follow-Up
- After-service check-ins
- Satisfaction check-ins
- Catch problems early, before they cost you the client
Loyalty Building
- Thank-you messages
- Client appreciation touches
- Birthday and milestone reminders
Feedback & Improvement
- Gather honest customer feedback
- Identify why clients actually leave
- A plain report back to you, monthly
How it works
From client list to clients back on the books
Send your list
Your existing and lapsed clients — simple and straightforward.
We reach out
A real person texts, emails, or calls when it helps. No bots, no scripts read off a screen.
We report back
What we found, who's coming back, and why others left.
You get clients back
Rebookings land in your calendar. You just run the business.
No software access or password sharing required
You don't need to hand over system logins or grant third-party access to your calendar. When a lapsed client is ready to return, we simply direct them straight to your existing online booking link or pass their preferred time slots over to you. You stay in 100% control of your schedule.
Privacy & Peace of Mind
How We Handle Your Data
Your client relationships are the heart of your business. We treat your client list with strict confidentiality and full compliance from day one.
Zero Access to Your Systems
We never request login credentials to your booking software, calendar, or emails.
Strictly Confidential & Australian Owned
Your client list is used exclusively for your reconnection campaign. It is never sold, shared, or repurposed.
Secure Data Purge Policy
Once your outreach campaign is finished, past contact lists are securely purged from our active files upon request.
Simple, Transparent Pricing
Start winning back clients without overheads
What you'll get back after your free sample
| Client | Contacted via | Outcome |
|---|---|---|
| J. Carter | Text | Rebooked ✓ |
| S. Nguyen | Asked to be contacted next month | |
| R. Bianchi | Text | Rebooked ✓ |
| M. Ahmed | Call | No response |
| K. Whitfield | Rebooked ✓ |
Example for illustration only — your real report reflects your actual clients and responses.
Monthly Retention Partner
Ongoing check-ins, rebooking outreach, and monthly insights to keep your calendar consistently full.
- Up to 25 client contacts re-engaged / mo
- Focused on clients lapsed 12 months or under
- 100% human outreach (texts, emails & occasional calls)
- After-service check-ins & feedback
- Monthly summary report & insights
- No long-term contracts; cancel anytime
I personally handle every client — no team, no outsourcing. Once my 12 client spots are full, new enquiries join a waitlist.
30-Day Test Campaign
Ideal for businesses wanting a one-time database reactivation to test response rates first.
- Dedicated 30-day reactivation push
- Up to 20 inactive clients contacted (lapsed 12 months or under)
- Direct link/booking route back to you
- Full post-campaign exit feedback report
- Seamless transition to monthly if desired
Every client is contacted personally by me — no call centre, no outsourcing — which is why I deliberately cap this at 12 businesses at a time, so quality doesn't slip.
Prices shown are GST-free (not currently registered for GST).
Built for the pet businesses that live on repeat clients
Probably not the right fit if:
- You've got fewer than 15-20 lapsed clients on your books right now
- You're after instant results overnight rather than steady rebookings
- You want a full sales/marketing team, not a client retention service
Who's behind this
Not a call centre. Someone who's actually worked in your industry.
For 20+ years I worked in customer service, including running my own dog grooming and canine Bowen therapy business. Most of that time, I watched the same thing happen: a client quietly stops coming back, and nobody ever finds out why.
That's what led me to start Pet Client Reconnect. I personally reach out — by text, email, and the occasional call — to find out what's going on and invite clients back when it makes sense. No bots, no call centre, no script I don't understand.
Based in Brisbane, backed by real pet-industry experience — grooming, canine Bowen therapy, and pet nutrition — not just a marketing pitch.
- 20+ years in customer service
- 4 years as a dog groomer
- 3 years practising Canine Bowen Therapy
- Solid grounding in pet nutrition
- Experience running my own small businesses
- A pet parent myself, not just a service provider
Common questions
Before you send your list
Will my clients feel pestered or spammed?
No — every contact is a real, personal conversation, not a script or mass text blast. If someone says they're not interested, that's respected and they're not contacted again.
Isn't it risky to hand over my lapsed client list?
Not really — these are clients you're already not hearing from, so there's no active relationship to disrupt. The only real risk is leaving it as it is and never finding out if they'd have come back.
What do you need from me to get started?
Just a simple list of your existing and lapsed clients — names and contact details. No software access, no calendar logins, no system integration required.
How many times will a client be contacted?
A measured, respectful number of attempts — enough to reach them without becoming a nuisance. If there's no response after that, they're left alone.
What if it doesn't work for my business?
There's no lock-in contract on the Monthly Retention Partner plan, so you can stop at any time. The Test Campaign is a low-cost way to see response rates before committing further.
How do rebookings actually land in my calendar?
Clients who want to return are pointed straight to your existing booking link, or their preferred time slots are passed on to you directly. You stay in full control of your schedule.
Stop losing clients quietly
Send through your client list and we'll show you what a month of reconnection could look like — no lock-in, no ad spend, just real conversations with people who already know your business.
This form is just to say hello — no client list needed yet. Once we've connected, we'll arrange a secure way for you to send your list over directly.